Free for one person. Per seat for teams.
Every paid plan includes a block of phone minutes, messages, emails, contacts and AI credits. Higher plans add the contact center, deals, more AI agents and enterprise controls.
For individual use. 250 contacts, CSV import and export, Google and Microsoft sync, a personal task queue. Buy phone, email and SMS packs only if you need them.
Open a free accountStarter
A small team that calls, texts and emails customers.
- Browser softphone with recording and transcripts
- Unified inbox: email and SMS
- Appointments and team calendar
- Campaigns with consent and calling-hour controls
- Meeting recording and post-call summaries
- 1 AI agent
- Mobile app
Professional
A team that handles inbound calls and works a pipeline.
- Everything in Starter
- Inbound queues, a phone menu, business-hours routing
- Voicemail with transcription
- WhatsApp Business connection
- Deals, pipelines and exit gates
- RevOps reports and attribution
- Knowledge base
- Live AI call coaching, call scoring
- 2 AI agents · HubSpot coexistence
Business
A complete contact center, with AI agents taking calls and messages alongside people.
- Everything in Professional
- Multi-level menus, skills routing, priority queues, callbacks
- Listen, whisper and barge on live calls; battlecards
- 10 AI agents, inbound and outbound; queue overflow to an agent
- WhatsApp AI sales agent and website chat
- Deal Desk and customer payments
- Insights, custom scorecards, real-time dashboards
- Visual automations · industry packs
- RevOps reports and exports · priority support
Enterprise
Groups with several locations, their own tools, and a compliance function.
- Everything in Business
- Parent and child organizations
- Your own MCP tools attached to agents
- Your own branding and hostname
- Lead intake keys and provider callbacks
- Practice-management and inventory integrations
- Dedicated onboarding and account support
Usage beyond the plan.
Minutes, messages and AI credits are metered, and the billing page shows running totals.
Phone numbers and minutes
Numbers are bought or ported in and count against plan slots. Minutes beyond the plan are billed as used, for human and AI calls alike.
Messaging
SMS beyond the plan is billed at carrier rates; WhatsApp conversations at Meta's rates. A2P 10DLC registration is a one-time setup fee.
AI credits
Agent minutes, summaries, triage, knowledge ingest and search draw from the plan's credits, then from add-on packs.
Add-ons
Extra agent packs, contact capacity and onboarding packs are available on any paid plan.
Professional and Business compared for inbound calling.
Professional covers a front desk with one menu and one queue per number. Business adds the full contact center.
| Capability | Professional | Business |
|---|---|---|
| Phone menus | ||
| Single-level menu, business-hours and after-hours routing | ||
| Nested menus, several numbers sharing one menu | ||
| Versioned menus with preview and restore | ||
| Menu option routed to an AI agent | ||
| Queues and routing | ||
| One queue per number, ring-all or round-robin | ||
| Several queues per number, longest-idle and weighted distribution | ||
| Skills-based and VIP priority routing | ||
| Callback-in-queue, wait thresholds, queue size limits | ||
| Overflow to voicemail or an external number | ||
| Overflow to an AI agent | ||
| Agents and supervision | ||
| Online / offline availability | ||
| Agent states, wrap-up timers, availability rules | ||
| Live caller list with time on hold and time with the AI | ||
| Listen, whisper and barge | ||
| Reporting and recording | ||
| Call volume, answered and missed, wait time | ||
| Service level, queue health, heatmaps, dispositions, callbacks | ||
| Voicemail transcription and call recording | ||
| Real-time dashboards, CSV export | ||
Common questions.
Does Sundial require special equipment?
No. Agents can use a desk phone, a mobile phone, or a browser with a headset. A call bridged to a phone gets the same recording, coaching and compliance controls as a browser call.
Can I import my existing contacts?
Yes. Import from Google or Microsoft with a sign-in, or upload a CSV. Notes and history come with the import when your source has them.
Can I use Sundial for both inbound and outbound?
Yes. Inbound calls come through menus and queues; outbound calls go through campaigns or the softphone. Contact history, recordings and reporting stay in one record regardless of direction.
Can I run Sundial next to HubSpot?
Yes, from Professional up. Contacts, companies, deals and activities sync both ways. See CRM coexistence.
Do AI agents need their own infrastructure?
No. Agents run inside Sundial over a media stream. There is no GPU to rent and no external pipeline to maintain. You choose the provider and model per agent.
What support is included?
Free and Starter include email support. Professional and Business get faster response times, and Business includes priority support. Enterprise customers get dedicated onboarding and account support. Existing customers open tickets from inside the product.
Not sure which plan?
Tell us what your team does on the phone and we will tell you which plan covers it.